# Incident Requests

If an issue is too severe or urgent to be resolved through a regular customer service request, an incident can be reported via the [Adhese Customer Service Portal](https://adhese.atlassian.net/servicedesk/customer/portals).  
By default, the request will be raised on behalf of the person who is creating the incident.

The following fields are required for the incident:

- A short description of the incident.
- All impacts and symptoms relating to the incident must be selected from the provided list.
- The business impact should be selected from the dropdown menu.
- A more detailed description should include information such as the IDs of affected campaigns, website URLs, etc.
- Attachments such as screenshots, reports, etc...

<p class="callout success">To help the Support team handle your request as effectively as possible, please provide the necessary information as accurately and completely as possible.</p>

[![afbeelding.png](https://documentation.adhese.org/uploads/images/gallery/2026-05/scaled-1680-/6kLwb71qdoITmp2q-afbeelding.png)](https://documentation.adhese.org/uploads/images/gallery/2026-05/6kLwb71qdoITmp2q-afbeelding.png)