# Reset your password

Passswords need to conform to the following criteria: - Minimum length: 16 characters - Maximum Length: 64 characters - Uppercase characters: >= 2 - Lowercase characters: >= 2 - Numbers: >= 2 - Special characters: >= 2

If you have forgotten (or want to change) your password: 1. Open your web browser and enter the URL of your company's Adhese account, for example `https://yourcompany.adhese.org`. The *Adhese login* screen opens. [![Schermafdruk van 2024-06-10 14-07-57.png](https://documentation.adhese.org/uploads/images/gallery/2024-06/scaled-1680-/VH0AjvR7CFzBBZk9-schermafdruk-van-2024-06-10-14-07-57.png)](https://documentation.adhese.org/uploads/images/gallery/2024-06/VH0AjvR7CFzBBZk9-schermafdruk-van-2024-06-10-14-07-57.png) 2. Click the *Forgot password?* link. 3. Enter your username or email address in the **Username or email** field.[![Schermafdruk van 2024-06-10 14-08-21.png](https://documentation.adhese.org/uploads/images/gallery/2024-06/scaled-1680-/tCfl4VtoCOJnbsHi-schermafdruk-van-2024-06-10-14-08-21.png)](https://documentation.adhese.org/uploads/images/gallery/2024-06/tCfl4VtoCOJnbsHi-schermafdruk-van-2024-06-10-14-08-21.png) 4. Click the *submit* button. 5. Adhese automatically processes your request and sends an email with a URL to reset your password. [Contact Support](https://documentation.adhese.org/books/introduction/page/adhese-support) if you do not receive any email. 6. Click the URL in the email. You get the following screen: [![Schermafdruk van 2024-06-10 14-14-21.png](https://documentation.adhese.org/uploads/images/gallery/2024-06/scaled-1680-/QEKaXlvx9zQ4EXaL-schermafdruk-van-2024-06-10-14-14-21.png)](https://documentation.adhese.org/uploads/images/gallery/2024-06/QEKaXlvx9zQ4EXaL-schermafdruk-van-2024-06-10-14-14-21.png) 7. Enter a new password in the **New password** field. 8. Repeat the password in the **Confirm password** field. 9. Click the *Submit* button: your password is modified. 10. Log in with your new password.