Incident Requests

WhenIf an issue is too severe or pressingurgent forto be resolved through a regular customer service request, an incident can be createdreported invia the Adhese Customer Service Portal.
By default, the request will be raised on behalf of the person who is creating the incident.

SeveralThe following fields are required for the incident:

• A short description of the incident.
• All impacts and symptoms concerningrelating to the incident must be selected from the provided list.
• The business impact should be selected from the listdropdown provided.
• The business impact needs to be selected from the dropdown.menu.
• A more detailed description withshould infoinclude information such as the ID'sIDs of affected campaigns, website url's,URLs, etc...
• Attachments such as screenshots, reports, etc...

ForTo help the Support toteam handle your request as effectively as possible, please provide the necessary information as accuratlyaccurately and completecompletely as possible.