Adhese ServiceDesk
The Adhese Support Team is dedicated to answering all your questions, resolving any issues and helping you to become familiar with the ins and outs of Adhese.
Before sending a request to the Support Team, we advise you to consult the Adhese documentation. You will find a Help button in the top right corner of the Adhese interface, which redirects you to the documentation of the Adhese platform. Check if your question or problem has already been reported or solved.
When contacting support, please try to provide as much information as possible.
How to get help?
Adhese Support portal
To submit a request via our Support Portal:
- Visit the Adhese Support portal.
- Enter your email address, you will be prompted to enter your password or create a password if this is the first time logging in.
You will now enter the Adhese Customer Service portal. Here you can either create a Support Ticket or follow the link back to the documentation.
- Click on Submit a request or incident, a form will expand where you can give your request a title (summary of the problem) and give a more detailed description of the problem, alongside with the possibility for attaching screenshots, recordings and other files.
Please provide the following information when relevant:- The ID of the Campaigns/Bookings/Creatives in question
- Screenshots or screen recordings when describing visual problems or bugs
- Once you are done filling in your request, click Send and your request will be delivered to Adhese Support.